Privacy Policy

Effective Date: July 2026

Ako Leadership is committed to protecting your privacy and ensuring your personal information is handled in a safe, respectful, and transparent way.

This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the New Zealand Privacy Act 2020.

We may collect personal information that is necessary to provide our services, including:

• Name
• Contact details (email, phone number)
• Organisation and role
• Information shared in mentoring sessions or programmes
• Billing and payment information

We only collect information that is relevant to delivering our services effectively.

We may collect your information through:

• Direct contact (email, phone, forms, meetings)
• Programme or service registration
• Website enquiries or sign-ups
• Ongoing communication during mentoring or advisory work

Your information is used to:

• Deliver mentoring, leadership development, and advisory services
• Communicate with you about your engagement
• Manage scheduling, invoicing, and administration
• Improve our services and programmes

We will not use your information for purposes unrelated to your engagement without your consent.

Ako Leadership may use secure digital tools (such as meeting or decision-recording platforms) to document key discussions, actions, and outcomes for the purpose of:

• Supporting continuity between sessions
• Maintaining accurate records of mentoring and advisory work
• Enhancing the quality and consistency of service delivery

This may include structured notes and, in some cases, recorded discussions where appropriate.

Where meetings or discussions are recorded beyond standard note-taking, clients will be informed in advance.

All records:

• Are securely stored
• Are accessed only by authorised representatives of Ako Leadership
• Will not be shared with third parties without consent, unless required by law

Clients may request access to, or correction of, information held about them in accordance with the New Zealand Privacy Act 2020.

We treat all client information with care and respect.

• Information shared during mentoring sessions is kept confidential
• We will not disclose personal or organisational information without your permission

Exceptions may apply only where disclosure is required by law or where there is a risk of harm.

We take reasonable steps to ensure your information is securely stored and protected from loss, misuse, or unauthorised access.

Information may be stored using secure systems such as:

• Email platforms
• Cloud-based storage (e.g. Google Drive or similar)
• Accounting or invoicing software

Only authorised individuals within Ako Leadership will have access to this information.

We do not sell, rent, or share your personal information with third parties.

Information may only be shared:

• With your consent
• Where required by law
• With trusted service providers (e.g. accounting platforms) where necessary for business operations

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information

To do so, please contact us using the details below.

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal or business obligations

When information is no longer required, we will take reasonable steps to securely dispose of it.

If you visit our website:

• We may collect basic information such as your name and email if you submit a form
• We may use cookies or analytics tools to improve website performance

You can choose not to provide personal information when using the website.

We may update this Privacy Policy from time to time.

The most current version will be available on our website and will apply to all engagements.

If you have any questions about this Privacy Policy or your personal information, please contact:

Ako Leadership
Email: info@akoleadership.co.nz